Eric Lange

Eric Lange is an Account Manager at Clear View Building Services, having joined the company in 2023. In this role, Eric is responsible for handling a wide range of maintenance requests, including emergency service requests, and ensuring efficient and effective processing of work orders. With a strong ability to manage a high volume of tasks, Eric ensures that all client needs are addressed promptly and to the highest standards, maintaining strong relationships and delivering exceptional service.

Key Responsibilities:

• Serve as the primary point of contact for clients regarding all maintenance-related requests, ensuring that their needs are met quickly and efficiently.
• Manage both routine and emergency maintenance requests, prioritizing tasks based on urgency and client needs.
• Process a high volume of work orders, ensuring accuracy, timely completion, and proper documentation of each task.
• Coordinate with internal teams, technicians, and subcontractors to schedule, assign, and track maintenance tasks, ensuring optimal resource allocation and timely execution.
• Communicate clearly and effectively with clients, providing updates on the status of their requests and addressing any concerns or issues.
• Maintain detailed records of all work orders, ensuring they are properly logged, tracked, and completed within the required timeframe.
• Monitor service level agreements (SLAs) to ensure that all work is performed in accordance with company policies and client expectations.
• Collaborate with the maintenance team to improve processes, identify areas for improvement, and enhance overall service delivery.
• Address and resolve any customer complaints or service issues, ensuring client satisfaction and fostering long-term relationships.
• Assist with billing and invoicing processes by ensuring that work orders are documented accurately and charges are aligned with client agreements.
• Support the operations team with administrative tasks related to project management, scheduling, and reporting as needed.