James Volino

James Volino is an Account Manager at Clear View Building Services, specializing in janitorial and maintenance services. In this role, James is responsible for overseeing client accounts, managing service delivery, and ensuring that all janitorial and maintenance requests are handled efficiently and to the highest standards. With a focus on customer satisfaction, James works closely with clients to understand their needs and provide tailored solutions that ensure their facilities are well-maintained and operating smoothly.

Key Responsibilities:

• Act as the main point of contact for clients, addressing their janitorial and maintenance needs and ensuring high levels of satisfaction.
• Manage day-to-day operations of client accounts, ensuring timely and efficient delivery of janitorial and maintenance services.
• Develop and maintain strong relationships with clients, regularly checking in to ensure expectations are met and identifying opportunities for service improvements.
• Coordinate with internal teams and service personnel to schedule and execute janitorial and maintenance tasks, ensuring that work is completed to the highest quality standards.
• Process and monitor work orders, ensuring they are completed in a timely manner and that all client concerns are addressed.
• Oversee the management of facility inspections, ensuring that cleaning, maintenance, and repair services are performed as scheduled.
• Address any issues or service complaints, working quickly to resolve them and maintain client satisfaction.
• Ensure that all work is in compliance with safety standards and regulatory requirements.
• Prepare and manage reports on service performance, including tracking completion of tasks, resource allocation, and client feedback.
• Support the sales team by identifying new service opportunities and assisting with contract renewals or service expansions.
• Assist in training and mentoring junior team members to maintain high-quality service delivery.